We do not sell services.

„I have something on my mind. I want to see for myself what I'm dealing with, before I talk to anyone."

Here there is no contract. No quote. No obligation. You use our public instruments on your own — free, with a short registration (name, email, company), without subsequent promotional tracking. The output stays with you. OPS provides the discipline infrastructure. It does not intervene in your interpretation — unless you ask us to.

This moment is built on the principle of the Informal Regime: we don't want to talk to you before you have seen for yourself what the instruments show about your situation. Thus, when the conversation begins (if it begins), we start from common ground — not from a generic question.

Services activated in M1

• S6 — Stability (public regime) — doctrinal manifesto about the operational standard, followed by an interactive questionnaire that maps your critical processes. Output: list of priority fragilities. Primarily addresses fear F8.
• S8 — Interactive ISCR Diagnostic (public regime) — 10 questions, 5 minutes. Objective score out of 30 points. Detects the typology of the customer crisis 4-8 weeks before same-store sales confirms it. Primarily addresses fear F1.
• S11 — PG Fear Index (public regime) — disciplined grid for reading the macro context for retail/FMCG, in two modes: self-calibration and monthly OPS bulletin. Primarily addresses fear F7.

Three public applications. Three gates. None requires a quote. None requires a contract.

„Now I want an objective mirror on my concrete situation, calibrated with a consultant alongside."

Here the formal relationship begins. Request a scoping discussion (free, no commitment), then a concrete proposal. The output is no longer just yours — it is produced together with an OPS consultant who interprets your specific data and calibrates the instrument on real context.

M2 does not solve fears. It names them rigorously, prioritizes them, maps them onto your landscape. The output of M2 is a document — sometimes a map, sometimes a score, sometimes a report — which becomes the basis of the decisions that follow.

This is the moment with the most variable duration in the relationship with OPS — from 30 minutes (G-Score on an individual promotion) to 6 weeks (full Organizational Profile). Calibration starts from your concrete question, not from a predefined package.

Services activated in M2

• S1 — G-Score Calculator — turns any promotion into a comparable numerical profile. Applicable pre-approval (anti-sentiment filter) or quick post-mortem. Addresses F2, F4, F5.
• S2 — Customers Equity — maps the real value of each customer segment (frequency × margin × longevity × price elasticity). Output: numerical propensity map. Addresses F2, F5.
• S3 — Risk Audit (with Risk Matrix) — maps 23 canonical types of operational risk in promotions, organized on 6 pillars. Output: prioritized list of 5–12 vulnerabilities. Addresses F4, F6, F7.
• S5 — Organizational Profile — maps the organization on 6 canonical dimensions (processes, people, technology, data, governance, culture). Output: profile with 6 peaks. Addresses F1, F6, F8.
• S10 — CMMI Maturity Advisory — places the organization on the CMMI scale (levels 1–5), comparable with industry. Complementary to Organizational Profile. Addresses F3, F6, F8.

„I have seen what it is. Now I want us to act together."

Here we build what M2 has named. The intervention does not come at the end of a predefined journey — it is calibrated strictly on what discovery has evidenced. Two different maps (even for two seemingly similar organizations) produce two significantly different interventions.

M3 is the moment with the highest mutual commitment. OPS works alongside your team, not above it. The documents produced — procedures, promotional mechanics, risk protocols, scoring systems — are yours, not ours. We build them together, hand them over, accompany them until operationalization.

The output of M3 is not a closing event. It is a transition toward M4 — the moment of permanent discipline.

Services activated in M3

• S4 — Promotion Design — builds the mechanics of a promotion starting from the Customers Equity map and the G-Score profile. Output: scenarios with numerical projections. Addresses F5.
• S6 — Stability (consultancy regime) — based on the fragilities identified at M2, documents your firm's critical processes against 4 canonical criteria (written, transferable, tested, reviewed). Addresses F8.
• S7 — AIRisk v2 — establishes AI discipline in the firm: prevention, detection, correction protocols. Output: internal AIRisk policy + Blacklist of incidents. Addresses F3.
• S9 — Promo ROI Intelligence (consultancy regime) — recalibrates the promotional ROI evaluation system to measure real ROI (cannibalization, residual margin, real increment). Output: recalibrated dashboards + post-mortem protocol. Addresses F2.

„I don't want to live through an intervention and return to the old landscape. I want a permanent discipline."

This is the moment most consultancy relationships miss. The intervention closes, the final report is delivered, the bill is paid, teams return to their work — and after 6 months, 12 months, 18 months, the landscape has returned to the previous regime.

M4 is the moment when the relationship transforms. You are no longer a project client. You become a beneficiary of a continuous discipline — a way of working in which signals, indicators, periodic reviews enter your firm's routine as a permanent part of how you operate.

M4 is not more expensive than M3. It is smaller in monthly volume but continuous. Like the difference between a gym you visit once a year for an intensive program and the gym you visit twice a week for the rest of your life.

Services activated in M4

• S8 — ISCR Triage Monitor — continuous monitoring of customer sentiment, response capacity, and organizational learning. Replaces same-store sales as leading signal. Addresses F1.
• S11 — Strategic Context Watch — personalized macro monitoring (your sector, geography, particular exposures), with monthly written routine. Output: personalized PG-FI + macro brief for board meetings. Addresses F7, F3.
• Periodic reviews of M2 and M3 instruments — Organizational Profile, CMMI, Risk Audit, G-Score, Customers Equity — all benefit from re-calibrations at 6–12 month intervals. Discipline stays alive only if it is updated.