F1 · Customer sentiment · Free, no commitment

See the signals before the numbers confirm them.

Interactive ISCR Diagnostic. 10 questions. 5 minutes. A real score out of 30 points.

Built for CEOs, COOs and retail directors who sense something is wrong with customer sentiment — but have no way to measure it objectively.

Same-store sales shows −8% on Wednesday. You call the retail director. They pause for 4 seconds. They start listing plausible causes. All true. None essential. You find the essential one two weeks later, from a study on the loyalty programme database: your top customers had started moving their basket nine weeks earlier.

If you recognized the situation — even partially — ISCR Diagnostic is the gate with which you start to measure what same-store sales does not detect until it is too late.

What is ISCR Diagnostic

Interactive ISCR Diagnostic is a 10-question questionnaire built on the ISCR framework (Integrated Security & Crisis Response). The questions cover four canonical pillars of organizational preparedness:

  • P1Visibility — how many weak signals do you see before they become visible crises?
  • P2Differentiation — do you distinguish between different types of decline (sentiment, margin, execution, competitive)?
  • P3Response Capacity — do you have protocols that work regardless of who is present in the firm?
  • P4Organizational Learning — is every solved crisis also a documented lesson — or does it disappear into memory?

At the end you receive:

  • A numerical score out of 30 points — calibrated into 4 zones (Green / Yellow / Orange / Red)
  • A detailed interpretation of your specific risk typology
  • Concrete recommendations for next steps (free, no forced follow-up)
  • Optional: an invitation to discuss with an OPS consultant — if the score comes out yellow or below and you want a qualified conversation

How to use it

  1. Fill out the form below (name, email, company) — so you can receive the written report
  2. Click „Start Diagnostic" — you will be redirected to the application at promogrid.ro/iscr/Diagnostic_Interactiv/
  3. Answer the 10 questions — 5 minutes, honestly (an answer „as it should be" voids the result)
  4. Receive the score on screen immediately + detailed report by email
  5. Decide alone what you do with it — the output stays with you, without tracking

ISCR Diagnostic is designed for a single person, in personal reflection — not for a team workshop. The honesty of answers depends on the absence of evaluating eyes.

Register for Interactive ISCR Diagnostic

You will receive an automatic confirmation email immediately after submitting. Then you will be redirected to the application in a new tab.

This is an informal gate. ISCR Diagnostic is free, without commitment. The output stays with you. OPS does not intervene in your interpretation unless you ask us to — at which point you enter the Consultancy Regime.

The same application, two regimes. You decide when and if to switch regime.